Blue Light Security Inc. Review 2017

Blue Light Security Inc. is an authorized ADT dealer operating since the last 11 years. The company is based in Sherman Oaks, California and provides standard ADT equipment and monitoring services for homes and businesses.

The Good

As an authorized ADT dealer, customers can expect high-quality products and 24/7 monitoring facilities. The higher management has over 30 years of combined experience and the owner, Mr. Roland Gabor, is an industry veteran. Blue Light Security is priced lower than the industry average, which is an attraction for first-time customers. On top of the lower fees, they offer free property appraisals and recommend a system that suits the needs of each customer.

The company is also TRUSTe certified which means that their technology complies with government laws and is operated using best practices.Furthermore, they give special deals on services purchased over the Internet and discounts are offered to residents of Riverside, Los Angeles, Sacramento and San Diego.

Also, customers of Blue Light Security Inc. retain 100% ownership of the equipment regardless of the package they purchase.

The Bad

While they provide special discounts and are priced below the industry average, the company requires a minimum 24-month contract obligation. This is in line with industry standards but might put-off some new customers who are usually skeptical of trying a different service provider. There are many competitors in the market who offer 12-month contracts or even less in order to entice new customers.

Also, the company claims to be present in ‘several States’ but only provides contact information for cities in California. This is a confusion but it’s safe to assume that Blue Light Security only operates within the Southern California region.

There are also several other issues as noted by BBB (better business bureau). For example, customers have complained about misleading advertising, product warranty issues, and unhelpful customer support staff.

Bottom Line

Overall, the company’s association with ADT ensures that all customers would be able to benefit from excellent products and monitoring services. However, it’s limited reach and a poor marketing team means that the company will only be able to serve customers in a small geographic area.

Monitoring Plans and Pricing

All packages come with a $99 fixed installation fee:

Special Limited Time Rate – ADT® Essential Monitoring – $27.99/month: The ADT Essential Monitoring service comes without warranty and maintenance. This is also a limited-time low price offer for select customers only. The package requires a traditional landline telephone service to work.

Basic Monitoring – ADT® Basic Home Security Package – $33.99/month: This is a basic monitoring package from ADT which is available at market price. For people who want the very basic services but also want  maintenance and warranty, this is the package to choose.

Basic Package Plus – ADT® Fire Protection Package – $36.99/month: The basic package plus is slightly more expensive than the basic monitoring package but provides the added benefit of a fire protection system.

Two-Way Voice Package – $42.99/month: The two-way voice packages are a more expensive security product that builds upon the basic package plus with the addition of a hands-free two-way voice service which lets you directly communicate with an ADT dispatcher through a keypad.

ADT® Total Protection Package – $44.99/month: This is an advanced package which includes features from all the other packages and combines them with a digital cellular back up-system. This let’s the home security system communicate with ADT monitoring centers.

ADT® Pulse Interactive Solutions – $49.99/month: The most powerful security system provided by ADT. It combines all the features of the previous packages and provides Pulse, a next-generation solution which lets a customer control their home security system from any web-enabled computer or mobile device.

Features

Each package comes with a wide-variety of features,

 Special Limited Time Rate – ADT® Essential Monitoring:

  • Free Activation
  • An option of 6 sensors of either Doors or Windows
  • 2 keychain Remote controls for the System
  • 1 Pet-Immune Motion Detector
  • 1 Full Display Digital Keypad
  • 24/7 Battery Back-Up
  • Remote Phone Control
  • A Panic button for Police, Fire and Medical Emergencies
  • Hostage code, Sire and Door Chime provided with the package
  • 1 ADT Yard Sign and Window Decals to alert and warn potential intruders
  • All equipment is owned by the customer

 Basic Monitoring – ADT® Basic Home Security Package:

  • Free Activation
  • Free Maintenance
  • An option of 8 sensors of either Doors or Windows
  • 1 keychain Remote controls for the System
  • 1 Pet-Immune Motion Detector
  • 1 Full Display Digital Keypad
  • Arm the security system with a cell phone
  • 24/7 Battery Back-Up
  • Remote Phone Control
  • A Panic button for Police, Fire and Medical Emergencies
  • Hostage code, Sire and Door Chime provided with the package
  • 1 ADT Yard Sign and Window Decals to alert and warn potential intruders
  • All equipment is owned by the customer

 Basic Package Plus – ADT® Fire Protection Package:

  • Free Activation
  • Free Maintenance
  • An option of 10 sensors of either Doors or Windows
  • 2 keychain Remote controls for the System
  • 1 Pet-Immune Motion Detector
  • 1 Full Display Digital Keypad
  • 1 Smoke/Fire/Heat Detector
  • Arm the security system with a cell phone
  • 24/7 Battery Back-Up
  • Remote Phone Control
  • A Panic button for Police, Fire and Medical Emergencies
  • Hostage code, Sire and Door Chime provided with the package
  • 1 ADT Yard Sign and Window Decals to alert and warn potential intruders
  • All equipment is owned by the customer

 Two-Way Voice Package:

  • Free Activation
  • Free Maintenance
  • An option of 10 sensors of either Doors or Windows
  • 2 keychain Remote controls for the System
  • 1 Pet-Immune Motion Detector
  • 1 Full Display Digital Keypad
  • 1 Smoke/Fire/Heat Detector
  • Two-way voice control module
  • Arm the security system with a cell phone
  • Remote Phone Control
  • 24/7 Battery Back-Up
  • Remote Phone Control
  • A Panic button for Police, Fire and Medical Emergencies
  • Hostage code, Sire and Door Chime provided with the package
  • 1 ADT Yard Sign and Window Decals to alert and warn potential intruders
  • All equipment is owned by the customer

 ADT® Total Protection Package:

  • Free Activation
  • Free Maintenance
  • An option of 10 sensors of either Doors or Windows
  • 2 keychain Remote controls for the System
  • 1 Pet-Immune Motion Detector
  • 1 Full Display Digital Keypad
  • 1 Smoke/Fire/Heat Detector
  • Two-way voice control module
  • GSM Cell Unit comes free with this package (Original value $250)
  • Remote Phone control
  • 24/7 Battery Back-Up
  • A Panic button for Police, Fire and Medical Emergencies
  • Hostage code, Sire and Door Chime provided with the package
  • 1 ADT Yard Sign and Window Decals to alert and warn potential intruders
  • All equipment is owned by the customer

ADT® Pulse Interactive Solutions

  • Free Activation
  • Free Maintenance
  • An option of 10 sensors of either Doors or Windows
  • 2 keychain Remote controls for the System
  • 1 Pet-Immune Motion Detector
  • 1 Full Display Digital Keypad
  • 1 Smoke/Fire/Heat Detector
  • Two-way voice control module
  • GSM Cell Unit comes free with this package (Original value $250)
  • Notification via Email
  • Complete control via a mobile device
  • Arm the security system with a cell phone
  • 24/7 Battery Back-Up
  • A Panic button for Police, Fire and Medical Emergencies
  • Hostage code, Sire and Door Chime provided with the package
  • 1 ADT Yard Sign and Window Decals to alert and warn potential intruders
  • All equipment is owned by the customer

Equipment Options

The company only provides ADT hardware. This includes a variety of equipment including Alarms, Wireless Motion Detector, Smoke and Heat Detector, Window/Door sensors, Cellular back up etc.

Customer Support

Customer support is provided through phone and email. However, Blue Light Security Inc. has a poor history of customer service. Their Facebook page is littered with complaints of how the company has provided inadequate support, including incomplete system installations and various other issues that have been left unresolved for days.

Contract Details

The company has a minimum 24-month contract obligation on all their plans, on top of a $99 fixed installation cost. No other details have been provided on cancellation fees or charges that might be incurred in moving the system to a different property.

Review Summary

As an ADT dealer based in Southern California, Blue Light Security Inc. might be a good choice for customers in the area looking for discounts and good rates. However, the company suffers from poor services and they need to do a lot of work in order to improve their customer support.
Customers who are looking for no-contract obligations or living outside of the Southern California region will easily be able to find competitor companies offering better services.

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