Comcast XFINITY Home Security Review (Mar 2017)

comcast-reviewMost people know Comcast XFINITY for their TV and internet services.

When they saw the success of modern home security companies like Frontpoint and Protect America, they jumped into the home security market with their own system.

While Comcast does not heavily advertise the home security and automation services that they offer, they do promote it hard to existing customers who already use their TV and internet services.

As a fairly new member of the home security and automation industry, it is pretty safe to say the amount of customers that opt to use their home security services will only continue to grow.

Summary

Comcast Xfinity is one of the biggest media companies in the world as they trail only AT&T-DirecTV when it comes to size as a pay-TV company. Their entry into the home security and automation industry was rather recent, although they already made quite a name for themselves due to the advanced technology and ease-of-use that their systems provide.

PROS:
  • Ability to Bundle TV, Internet, and Security Together
  • Familiar Customer Support
  • High Quality Equipment With Touchscreen Panel
  • Low Initial Cost With Promo Pricing
  • Certified Service Technicians for Installation/Repairs
  • Cellular and Battery Back-Up
  • 24/7 Professional Monitoring
  • Easy-to-Use System With Ability to Arm/Disarm Remotely
  • Home Automation Available
  • Video Capabilities
  • Completely Customizable Settings

CONS:
  • High Installation Fees Without Promo Pricing
  • Pushy Sales Team
  • Difficult to Cancel, Especially If You Already Have Comcast TV and Internet
  • Commonly Dealing with Automated Customer Service
  • Only Five Years in the Home Security and Automation Industry

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Package Comparison

Package Secure 300 Secure 350 Blast + Secure Control 150
Features

  • 24/7 Security and Professional Monitoring
  • Home Control
  • Energy & Money Savings

  • 24/7 Security and Professional Monitoring
  • Home Control
  • Energy & Money Savings

  • Up to 75Mbps download speed

  • Home Control
  • Energy & Money Savings

Equipment Included

  • 1 Touch Screen Controller
  • 3 Door or Window Sensors
  • 1 Motion Sensor
  • 1 Wireless keypad

  • 1 Touch Screen Controller
  • 3 Door or Window Sensors
  • 1 Motion Sensor
  • 1 Wireless keypad
  • 2 Indoor/Outdoor Cameras
  • 2 Lighting Controllers
  • 1 Thermostat or 1 additional Indoor/Outdoor Camera

  • Touch Screen Controller
  • 3 Door or Window Sensors
  • 1 Motion Sensor
  • 1 Wireless keypad
  • 1 Lighting Controller

  • Hub
  • 1 Motion Sensor
  • 1 Door or Window Sensor
  • 1 Indoor/Outdoor Camera or 1 Thermostat
  • 1 Lighting Controller

Installation $99.00 $399.00 $99.99 $99.00
Price $39.95/mo $49.95/mo $69.99/mo $19.95/mo

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What Do Comcast XFINITY Customers Say?

As with most major companies that offer home security and automation services, the overall opinion provided by customers is widely varied. While the fact that Comcast is new to the homes security industry means that initial problems should be expected, most of the issues that customers have complained about are similar to the problems they have with Comcast’s TV and internet service.

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Positive Reviews

Just about every positive review provided by users says something about the advanced level of equipment that Comcast offers. Customers clearly love the simplicity of the touch screen controller while also enjoying the fact that you are able to add on more sensors and home automation services when desired.

“Wow! I cannot understand all the negative reviews. The system works great and since it is wireless it looks great with new and older homes. The installation fees are very competitive and have added discounts. Monthly fees are also low, as after the first increase in 12 months you continue paying the regular rate. has not increased in 5 years. There is no charge for the backup cellular connection-ADT charges! This is not your typical on/off system as you can program the setting however you like. Cameras also have a wide viewing angle. The only downside is the customer service on occasion. Other than that-great product with a completive price.”

Jim H., Home Security Company Reviews

“I recommend the Xfinity Home. I have had it for 3 years now and I LOVE IT! They now do offer Remote door lock and unlock features. I had an incident where the alarm was tripped, The Fire department was there within MINUTES! Love this system!”

Dave H, Security Gem Review

“So it’s been 6 months and this system has been great. I’ve read through a lot of these comments and I’m astonished by what I see. I really believe it’s the installers they have coming out to the customers’ houses cause I think a lot of them need to be retrained. My system works great and I even added in extras to make the system even more useful. Everything works like it’s supposed to I’ll be back for another update.”

Emmanuel, Home Security Company Reviews
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Negative Reviews

While there are quite a few customers who thoroughly enjoy the home security services provided by Comcast XFINITY, there are many others who absolutely despise everything about the company. Most negative reviews come down to three main issues; the long term contract with high cancelation costs, the unreliable app, and the lack of customer service.

“Horrible customer service! Horrible home security!! Horrible home security app!!! Have had to call each month because the package we signed up for was never priced properly. Service would get interrupted because we would pay what we were told was the package amount, however, in actuality it was a much higher rate. Service would get interrupted, then we had to pay a late fee and reconnect fee, outrageous!!! This has gone on for almost one year! I regret getting the promo package, I fell hook line and sinker with the rep who pitched us the package that we were supposed to be saving on our monthly bill but it is actually higher!!”

Payne, Security Gem Reviews

“Xfinity home security and all Xfinity products are not worth the money. Their customer service is the worst that I have dealt with. It is so hard to get a real person to talk to and they say they will have a representative call you within 72 hours; that never happens. It took me over a month with constant calling to get something resolved and they still couldn’t offer any help.”

Roy, Best Home Security Company Reviews

“I would NOT recommend this security option to my worst enemy. They are impossible to deal with, they made numerous billing errors that cannot be reconciled, the cameras are not monitored, the installation was poorly done by a third party, the call center is the absolute worst possible experience. On a scale of 0 to 10…Xfinity scores a solid 0.”

Greg Doyle, Best Home Security Company Reviews

As you can see, there are some customers out there who feel strongly that Comcast XFINITY is not a solid option when it comes to home security. It should be noted, however, that many of the issues that customers are outlining have to do with a misunderstanding of what is being provided. If you know from the beginning that there is a high cancellation fee and that customer service is automated, many of these negative reviews could be avoided.

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Unique Benefits of Comcast XFINITY

Even with the many complaints associated with Comcast XFINITY’s home security services, there are still quite a few unique benefits that users can take advantage of. Let’s take a look at a few of them:

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Ability to Bundle TV, Internet, and Home Security

As has been mentioned, Comcast actually does not do a ton of advertising for their home security services. Instead, they tend to focus on offering these services to homeowners that are already trusting them for their TV and internet needs. Comcast then offers these services in a large bundle, which enables customers to experience significant savings overall when using all three.

xfinity_bundle

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Familiar Customer Support

While the customer support that Comcast delivers is something that is consistently complained about, the major reason for this is because most people are unfamiliar with the amount of automation that they use. Customers who are already using their TV and internet services will find that finding customer support is very similar and simply requires a bit of patience while working with the automated system.

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High Quality Equipment With Touchscreen Panel

Just about every customer that trusts Comcast XFIINITY for their home security services marvel at the overall quality of equipment that they use. The touchscreen control panel is as advanced as you will find in the industry and users also enjoy just how easy it is to become familiar with.

xfinity touch screen

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Low Initial Cost With Promo Pricing

If you are thinking about switching to Comcast XFINITY for your home security, your best bet is to wait until they are running one of their promotions. With the promotion pricing, the initial cost is significantly lower than many competitors and you may even be able to get your complete system installed for free. You can also call a sales rep from Comcast and negotiate promo pricing with them.

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Certified Service Technicians for Installation/Repairs

The fact that Comcast uses certified service technicians to handle installation and repairs is a huge plus for many homeowners. While a lot of security companies will have homeowners perform self-installation and set up as well as ongoing repairs, Comcast lets the professionals take care of all of this for you. This is a major perk for homeowners that are not tech savvy and would otherwise have little idea of what to do.

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Cellular and Battery Back-Up

One of the reasons that Comcast’s security system has developed a strong reputation for reliability is because of its use of two backup options. Each Comcast system includes both a cellular and battery back-up to ensure that there is as little downtime as possible even when a wire has been cut or the power is out.

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24/7 Professional Monitoring

While there are plenty of security companies out there that offer 24/7 professional monitoring, Comcast has their very own monitoring stations to ensure maximum response times. This is another reason that their security system is seen as such as reliable option.

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Easy-to-Use System With Ability to Arm/Disarm Remotely

Comcast XFINITY’s system is known for being incredibly easy-to-use, especially with the touchscreen control panel having plenty of clear options for setting things up. There is also an app that goes with the system which allows you to easily arm and disarm the system from a remote location. While there were some initial problems with the mobile app, those issues seem to be taken care of at this point.

xfinity_automation

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Home Automation Available

When Comcast first announced that they were going to get into the home security and automation business, their initial goals were aimed much more towards home automation than they were towards security. Many of the packages that Comcast offers come with a wide array of home automation capabilities that allow you to do everything from turn your lights off to change your home’s temperature remotely.

xfinity_home_automation

 

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Video Capabilities

Three out of the four security monitoring packages that Comcast offers include the option of including video cameras with your order. This is something that you will not find with many similarly priced security companies. Video can be streamed live directly from your app although there are special protocols to go through if you intend on looking over past video.

xfinity_video_monitoring

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Completely Customizable Settings

Possibly one of the biggest advantages of going with Comcast XFINITY’s home security systems is the fact that they provide the ability for completely customizable settings. The main goal of the service is to offer as much convenience as possible to homeowners and they are able to do that by allowing you to customize the settings of both your control panel and your app.

In addition to the initial customizable settings, you also have the ability to easily integrate new sensors, cameras, and other equipment into your monitoring package. This enables users to personalize just about every aspect of home security and automation.

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Comcast XFINITY vs FrontPoint

XFINITY Home FrontPoint
Price $39.95 - $69.99 $34.99 - $49.99
24/7 Professional Monitoring
Easy DIY Installation
Crash & Smash Protection
Home Automation
Mobile Apps
Geo Location
BBB Rating A A+
Learn More Visit Website Visit Website
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Comcast XFINITY Reviews

Do you currently use the XFINITY Home security system? If so, we would love to hear about your experience with it. We encourage you to leave a quick review about what you like and do not like about the service, as well as areas that you think they can improve. We appreciate any and all feedback as you are helping future customers make more educated buying decisions.

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Share Your Experience

Please share your experience with XFINITY Home below in the comments section.

7.5 Total Score
Solid Offer On Paper, But Typical Comcast Support Hurts Customer Experience

It may be convenient to bundle your home security in with your TV and internet, and that's what Xfinity is counting on you to decide. But we recommend doing more research into other companies who have much higher customer satisfaction rates. A quick check on twitter for #frontpointsecurity for example and you'll find happy customers.. Search twitter for Comcast or Xfinity and you'll find plenty of unhappy customers.

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Becoming a dad ignited my interest in home security. I started with security systems and quickly fell in love with the fast-evolving internet of things (IoT). I love to review home security and smart home products, and learn about new technologies in the IoT space.
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