LiveWatch Security Review (Feb 2017)
LiveWatch, formally known as SafeMart, is a good option if you want great monitoring and protection without the commitment of long contracts.
Their plans are affordable and they take care of their customers. So if you’re interested in securing your home with LiveWatch, here is a review to help you come to a final decision about whether LiveWatch is for you.
Top 5 Reasons You Might Consider LiveWatch
Speed: Powered by ASAPer.
LiveWatch boasts that they have the fastest security system in the industry because of their ASAPer solution, which allows for complete control over how emergency alerts are sent to your family. It is personal. ASAPer will let you setup an alert that can text your daughter, son, best friend, bodyguard—whoever—you want when something happens on your system.
LiveWatch is Affordable
LiveWatch has low monthly fees, low equipment costs, and they do all this without the contracts required by other home security companies. They don’t use contracts at all. There is a 12-month agreement, but it also has a cancel anything policy. If you’re dissatisfied with your service, you can return your equipment and that’s it.
On a side of caution, the return policy can get a little fuzzy on LiveWatch’s website. The return time period is stated in different ways on different pages.
When I contacted LiveWatch’s team for a definite answer, it was stated that the policy is 45 or 90 days for product-only purchases, and for customers who purchase monitoring, you can cancel any time but must return all equipment within the first 12 months.
A+ Rating With the Better Business Bureau
LiveWatch home security backs all of services with their excellent customer rating. They have an A+ rating with BBB and they gained an Angie’s List Super Service Award.
The only other home security company we’ve reviewed who has such accreditation is FrontPoint, our #1 pick in 2015 and a great offering to be considered here.
100% Cellular/Wireless System.
The system is 100% cellular, which is the most secure when it comes to security monitoring. No wires means nothing to cut or tamper with, and you are still protected if the internet goes down.
Mobile App powered by Alarm.com
Alarm.com has one of the highest rated mobile apps in the industry, and LiveWatch uses their apps for their system.
It works for iOS devices, iPad, Androids, Windows phones, Apple Watch, Amazon Fire TV, Pebble Watch, Blackberries—pretty much any internet capable device. The app is currently rated 4 stars on iTunes and 4.5 stars on Google Play.back to menu ↑
Basic Monitoring – monthly price $19.95, 24/7 monitoring, 100% secure wireless service, ASAPer Rapid Alarm Solution
Mobile Pro – monthly price $29.95, 24/7 monitoring, 100% secure wireless service, ASAPer Rapid Alarm Solution, crash and smash protection, smartphone control, free app
Total Home – monthly price $39.99, 24/7 monitoring, 100% secure wireless service, ASAPer Rapid Alarm Solution, crash and smash protection, smartphone control, free app, light, lock, temperature automation, camera automation, location-based control
Total Home + Video – monthly price $49.95/mo, 24/7 monitoring, 100% secure wireless service, ASAPer Rapid Alarm Solution, crash and smash protection, smartphone control, free app, light, lock, temperature automation, camera automation, location-based control, smart video capture, live video streaming, includes security camera
Keep in mind LiveWatch monitoring plans do not come with equipment.
You do have an option to buy one of their Plug & Protect packages.
They offer the basic package, which comes with 2 door sensors, 1 motion sensor, and a control panel.
Or you can have the more advanced Plug & Protect IQ with their Smart Home line-up for Total Home members. It is a wireless self-installed security system, but it includes an IQ panel.
The pane is and 7” touchscreen tablet that will act as your smart home controller. It has built in WiFi, a built in cellular chip, integrated Z-Wave, and built in camera.
The package also includes 2 door sensors and a motion detector. You can connect 1 device or up to 40 Z-Wave devices.
The equipment comes with a 1-year guarantee. If you don’t like it, you can return it within 365 days for a full refund. This is separate from the cancel anytime guarantee.back to menu ↑
Home Automation and Video Surveillance
LiveWatch also offers video monitoring as a $10 add on for any service level.
Some other smart home features come with the Total Home package. The monitoring package adds additional services like the ability to arm and disarm your system with the Alarm.com app. It also had email and text notifications and the crash and smash protection coverage, just in case something happens to your equipment.
With the Z-Wave technology for home automation, you can control your home lights, locks, and temperature from your smart phone or computer.
You will also get access to the LiveWatch Image Sensor, which is a Passive Infrared motion sensor and camera that stores all images during movement-triggered events for you to view at a later time. This allows you to tell in a motion triggered event is really an emergency or a false alarm.back to menu ↑
LiveWatch offers additional support at no additional cost to customers with active monitoring contracts.
Their support program is called Advantage and it includes chat, phone, and email support to all customers with their least expensive package of $19.95 per month or more.
If you have decided not to have a monitoring package, they offer self-help documents online with guides and videos.
The Advantage program gives you confidence in knowing that they’ll do everything possible in finding a solution for your problems.
They offer support during normal business hours, but if you need assistance at a different time, you can get it for an additional charge.
It’s also important to remember that you can cancel your service at anytime or return your equipment within the first 365 days. LiveWatch is a low risk decision.back to menu ↑
Comparing Livewatch to SimpliSafe
|Lower Up-front Cost||Systems from $99||Systems from $229 to $539 and up|
|Faster Alarm Response||30 seconds average||5.5 minutes average|
|Flexible & Compatible||Supports other devices and providers||Unusable with other devices & providers|
|Panel Options||Push-button, Touchscreen||Push-button|
|Service Contract||Cancel anytime (no fee)||Cancel anytime (no fee)|
|Installation||Easy self-install||Easy self-install|
|Money-back Guarantee||1 Year||60 Days|
A Few Things to Think About With LiveWatch
- A+ Rating with BBB & Angie’s List Super Service Award
- You can cancel your service at anytime without fees or penalities
- Z-Wave Smart Home Technology
- Sale tactics are aggressive and high pressure so prepare yourself
- Wireless system
- ASAPer-enabled monitoring and fast response
- You can move the system easily
- Discounts for Costco members
- Options with pre-bundled packages or design your own system
Advanced home monitoring with low monthly fee. It is available nationwide and features a "Cancel Anytime" contract without any fee.