Protect America Review + Buyer’s Guide (Feb 2017)

Protect-America-LogoProtect America started as a small business.

Since then, they’ve grown tremendously, now protecting over five thousand homes.

While others will charge fees for equipment up front and then have lower monthly fees, with Protect America, you have $0 up front for the equipment in exchange for a slightly higher monthly fee.

How Much?

Protect America has many packages for their customers to choose from, no matter what your budget is. Packages are Copper, Bronze, Silver, Gold, and Platinum and they are more related to the included equipment instead of service.

When determining what package is a good deal or not, it helps to do the math. With the Silver Package, which is $2 more per month than the Bronze package, you get 3 extra door window sensors. If you sign a 36-month contract, you are paying $24 per sensor when you think about it. Not a bad price. If you want to upgrade from the Silver package to the Platinum, it would be an additional $5 per month or $180 for the length of the contract. For that money, you get 5 extra door and window sensors at $36 a piece.

To jump from Copper to Bronze, it would cost an additional $576 over the course of the contract. That would make the extra 3 door/window sensors $192 each.

Protect America does not charge for installation of equipment if you do their DIY installation. They also include a lifetime replacement warranty on their equipment. During your control, if any of your equipment fails, they will send out the parts or replace them for free, if your issue can’t be resolved over the phone.

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Monitoring Packages Compared

Copper– monthly monitoring (landline) fee $19.99, monthly costs to upgrade to broadband or cellular $22.00, fire and smoke monitoring $9.99, video monitoring $9.99, installation fee $0, 24/7 monitoring, master control panel Simon XT, 3 door/window sensors, 1 motion sensor, yard sign, lifetime equipment guarantee

Bronze– monthly monitoring (landline) fee $35.99, monthly cost to upgrade $12, fire and smoke monitoring, $9.99, video monitoring $9.99, installation fee $0, 24/7 monitoring, master control panel Simon XT, 6 door/window sensors, 1 motion sensor, yard sign, lifetime equipment guarantee

Silver– monthly monitoring (landline) fee $37.99, monthly cost to upgrade $12, fire and smoke monitoring, $9.99, video monitoring $9.99, installation fee $0, 24/7 monitoring, master control panel Simon XT, 9 door/window sensors, 1 motion sensor, yard sign, lifetime equipment guarantee

Gold– monthly monitoring (landline) fee $39.99, monthly cost to upgrade $12, fire and smoke monitoring, $9.99, video monitoring $9.99, installation fee $0, 24/7 monitoring, master control panel Simon XT, 11 door/window sensors, 1 motion sensor, yard sign, lifetime equipment guarantee

Platinum– monthly monitoring (landline) fee $42.99, monthly cost to upgrade $12, fire and smoke monitoring, $9.99, video monitoring $9.99, installation fee $0, 24/7 monitoring, master control panel Simon XT, 14 door/window sensors, 1 motion sensor, yard sign, lifetime equipment guarantee

All packages include 24/7 monitoring through Criticom Monitoring Service. Criticom uses three UL listed, FM approved monitoring centers that are distributed across the U.S.

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Package Details Compared

Copper Bronze Silver Gold Platinum
Simon XT Control Panel Simon XT Control Panel Simon XT Control Panel Simon XT Control Panel Simon XT Control Panel
3 Door / Window Sensors 6 Door / Window Sensors 9 Door / Window Sensors 11 Door / Window Sensors 14 Door / Window Sensors
1 Motion Detector 1 Motion Detector 1 Motion Detector 1 Motion Detector 1 Motion Detector
3 Window Decals 3 Window Decals 3 Window Decals 3 Window Decals 3 Window Decals
1 Security Yard Sign 1 Security Yard Sign 1 Security Yard Sign 1 Security Yard Sign 1 Security Yard Sign
$19.99/mo $35.99/mo $37.99/mo $39.99/mo $42.99/mo

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Your Phone, Cell, or Internet

Protect America stays true to their “You Pick” philosophy when it comes to communication style. After you pick your equipment plan, you get to decide the way you want your system to communicate with the monitoring company. You can choose between a landline, broadband, or cellular connection. The landline option requires you to have an active home phone like but offers two-way voice, which allows you to talk to the monitoring station directly through your panel.

The Broadband option uses internet. The master control panel plugs into your modem or router and communicates back to the monitoring center by the internet. It only takes two seconds to communicate to the monitoring system for help.

Cellular uses the cell towers and it’s completely wireless. It isn’t reliant on your phone or on an internet connection. It also allows you to use Protect America’s mobile app or interactive site to control your system.

Landline– two-way talk, cheapest cost, requires active phone service and least secure

Broadband– access to mobile app, access to home automation features, fastest connection, requires high-speed internet access

Cellular– access to mobile app, access to home automation features, most secure, requires a weak cell phone system at your home

monitoring_options

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Equipment

They sell additional equipment to add to your system, if needed. An example of some are security cameras ($180) for video surveillance, a mini pin pad, panic alarm, and wireless keypads. You can also purchase additional contact or motion detectors, garage door sensors, and glass break sensors. You can purchase a medical pendant, smoke detectors, disaster sensors, and carbon monoxide detectors, too.

protect_america_equipment

Installing Protect America’s equipment is easy because the components are wireless and no wires are needed. The products have a sticker-like backing, but if you get stuck on your installation, their customer service can assist you.

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Protect America Compared to ADT and ADT Pulse

Protect America ADT ADT Pulse
Equipment & Installation Fee $0 $99 $99
24/7 Alarm Monitoring Included Included Included
Lowest Price Guaranteed Included N/A N/A
Lifetime Equipment Guarantee Included N/A N/A
Locked-In Rate Included N/A N/A
Monthly Cost $19.99 $42.99 $52.99

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ProtectAmerica vs FrontPoint

Protect America FrontPoint
Price $19.99 - 42.99 $34.99 - 49.99
Installation Fee $0 $0
Easy DIY Installation
24/7 Monitoring
Panel Simon XT Simon XT
Crash and Smash Protection
BBB Rating A A+
Trial Period 14 days with restocking fee 30 days risk free trial
Learn More Visit Website Visit Website
PROS:
  • Low entry fee
  • No activation fee, installation fee, or equipment fee, Free DIY installation
  • They offer EasyMove Moving Kits to making moving easy
  • Improved BBB score from a C- to A

CONS:
  • Complaints about tech support
  • They have a short 14-day return policy
  • Restocking fee
  • 36-month contract and if you want to cancel, you have to pay the balance
  • They charge for features that are include in other security companies
  • They have a poorly rated mobile app.

9.5 Total Score
Award Winning Security at Affordable Rate

Offers affordable rate that starts at $19.99/mo with no installation fee and complete 24/7 monitoring but has a 36/month contract.

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